Frequently asked questions
FAQ
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Frequently asked questions that concern the minds of many customers are answered here. If you have a question, the answer may be right here!
We provide international transportation services by land, sea, air, rail and combined (multimodal) to choose the best option according to your needs, time and budget.
We provide direct or indirect transportation services to most Asian, European and CIS countries (including Russia, Armenia, Turkmenistan, Kazakhstan, Uzbekistan, Afghanistan, Iraq, UAE, etc.).
The shipping time depends on the route and type of shipment. For example, land shipping to Türkiye takes about 3-5 days and sea shipping to China may take 25-30 days. A detailed timetable will be provided before the start.
Yes, we specialize in transporting special goods, including refrigerated, pharmaceutical, chemical, bulk, and dangerous goods, and we comply with all necessary permits and safety measures.
The shipping cost depends on several factors such as the type of goods, weight and volume, route, shipping method and special needs (insurance, packaging, etc.). Just send the basic information so that the exact price inquiry will be sent to you in the shortest time.
Yes, we carry out clearance of goods from zero to one hundred: from order registration, obtaining permits and tariff codes to customs clearance and delivery to the destination door.
Depending on the type of product, invoice, packing list, certificate of origin, order registration license and some specialized certificates such as health or standard are usually required. Our team provides complete guidance.
Yes, all shipments can be tracked in real-time, and you can be informed about the status of your cargo through the online panel or WhatsApp and phone support.
We recommend that you use shipping insurance. In case of damage, with the cooperation of the insurance company, the damage will be paid based on the value of the goods and the conditions of the insurance policy.
Yes, we sign an official contract with all clients with clear terms and time, financial and insurance obligations are fully stated in it.